“System Nestpoint timed our fashion wave from release to seal across two peak evenings. The findings brief named three pack benches that starved whenever carton sizes mixed. We moved void-fill closer and the upper-quartile seal time finally settled.”Mei Ling — Fulfilment lead, Kwai Chung multi-channel site · Pick-pack throughput assessment
Client stories
Evidence from pick lines and pack benches
Comments below reference specific engagements — assessments, slotting tests, and handover packs — not star ratings.
“Julian’s dashboard commission gave shift leads a queue-depth tile that matched what they saw with their eyes. The weekly ops deck still has too many slides — that is our habit — but the morning huddle now opens on one shared view.”David Chow — Operations manager, apparel DC · Productivity dashboard commission
“The aisle travel review was uncomfortable: our ‘A’ movers sat behind seasonal clutter. Amira’s test plan was modest — six bays — and walk metres fell within three weeks. I wish we had budgeted a second building at the same time.”Raymond Ip — Site director, general merchandise · Aisle travel & slotting review
“Handover reporting setup cut the night-to-day argument about open short-picks. It has not fixed dock chaos on rain days; nobody can, with our appointment mix. Still, both crews now read the same five fields.”Priya Nair — Night supervisor, cold-chain annex · Shift handover reporting setup
“We hired them after a messy peak where overtime hid empty travel. Helen’s team refused to start charts until definitions were signed. That discipline annoyed one analyst, then saved us when finance asked how pick rate was calculated.”Sophie Yuen — Finance partner to operations, electronics fulfilment
Extended story: mezzanine pack congestion
A dual-channel site above a street-level dock asked us to explain why pack overtime rose while pick rate looked stable. Floor study days showed picks arriving in twenty-minute clumps after a wave rule change; three mezzanine benches flooded while two stayed idle.
We locked queue-depth and seal-time definitions, then commissioned two supervisor views. The client adjusted wave batch size — not headcount — and overtime on those benches fell over the following fortnight. Slotting was left untouched; travel was not the bottleneck.